Who will I be working with?+
Me, Tobi. HubNeXT is just me: no team, no help desk, no ticket queue. When you text, call or email, I'm the one who answers.
Do you only work with immigration lawyers?+
Immigration lawyers in Ottawa are who I focus on, so that's where my experience runs deepest. If you practise another area of law, ask anyway. A lot of the work is the same, and I'll tell you honestly whether I'm a good fit.
Can we meet in person?+
Yes. I'm based in Ottawa and happy to meet at your office when that's easier than a call or a text thread. Most day-to-day fixes happen remotely.
What's the intro call?+
Ten minutes, free. You tell me how your practice runs and what's getting in the way, and I tell you honestly whether I can help. No pitch.
Do I have to sign up for a monthly plan?+
No. With Get Fixed you pay per fix, with no subscription and no contract.
How does Get Fixed pricing work?+
$100 an hour with a 1-hour minimum. I give you a price before I start, and you pay once it's done.
What's the difference between Get Fixed and Get Tech Support?+
Get Fixed is pay-as-you-go for one-off problems. Get Tech Support is $850/month for up to 5 people and 12 hours of support, with no contract, for firms that want me on call. It works out to a lower hourly rate.
Is this a fit for my firm?+
It's built for a solo lawyer or a firm of up to 5 people, from $850/month. More than 5 on staff? Email me and I'll put together custom pricing.
What counts as "the tech breaking"?+
Email that won't send, Clio or your immigration software acting up, a phone line that's down, a printer or PC slowing you down, or a question you don't know who else to ask. If you're not sure it counts, text me anyway. That's the point of having someone to ask.
What does it cover besides fixes?+
Clio and immigration software, email, phones, your website, your Google Business Profile and reviews, missed-call text-back, online booking, and AI automations that save time. Up to 12 hours of hands-on work a month, plus unlimited questions.
Will you deal with my other vendors?+
Yes. Internet provider, phone provider, software companies: I contact them on your behalf, sit through the hold music, and come back to you with a plain-English answer.
How fast do you reply?+
Usually the same day. Always within one business day, guaranteed.
What's not included?+
A full new website or intake build. That's Get Set Up, priced separately. Anything that turns into a large new project gets scoped and quoted on its own, and agreed with you first. Day-to-day support, questions and smaller improvements are what the retainer covers.
What if I need to cancel?+
No contract. Cancel anytime, no notice period, no penalty.
Why does it start at $3,000?+
$3,000 covers a full practice setup with a clearly defined scope. If your practice needs more, I quote it up front and the price is fixed before I start, so there's no hourly billing on either side.
What if I don't like it?+
You don't pay until you approve it. I build it, you review it, and two rounds of revisions are included. Only then does an invoice exist.
How long does it take?+
The build itself moves fast once I start. Google verification and payment provider approval run on their own clock, and I handle both on your behalf.
What happens after launch?+
You own everything, so nothing stops working if we never speak again. If you'd rather have someone to text when things need fixing or improving, that's what Get Tech Support is for. For the odd one-off problem, Get Fixed is pay per fix.