Something breaks, you text me, I fix it. For immigration lawyers in Ottawa, solo or in firms of up to five, who'd rather not hire IT staff. No help desk, no ticket queue. No contract, cancel anytime.
One flat retainer instead of an IT hire. You tell me what's broken or what you need, and I handle it, for as long as you're a client.
More than 5 people on staff? Get in touch for custom pricing.
Only need help now and then? Get Fixed is $100/hour, no subscription.
There's a monthly cap so the support stays sustainable on both sides. Inside the cap, it's covered. In practice, most issues take less than 30 minutes to sort out, so the cap rarely feels tight. A request that runs bigger than a month's hours, or falls well outside day-to-day support, gets scoped and quoted separately, and agreed with you before I start.
The retainer covers the everyday tech your practice runs on, and the improvements that quietly save you hours.
Setup, fixes, and getting your practice software to work the way your practice does.
Professional email for you and your staff, logins, shared inboxes, spam and account security.
Your business line, voicemail and call forwarding, and dealing with the phone provider when it acts up.
Updates, fixes and keeping it running properly, in English and French.
Keeping your listing accurate, and making it easy for happy clients to leave a review.
When you can't pick up, the caller gets a text right away, so a new inquiry doesn't move on to the next firm.
Clients pick a time with you without the back-and-forth emails.
Small, careful automations that take repetitive admin off your plate, explained plainly before anything goes live.
The everyday things that stop a working day. Fixed remotely where possible, in person in Ottawa when needed.
When the internet drops, the phones go quiet or a software update breaks something, you shouldn't be the one on hold. I deal with your internet provider, phone provider and software companies on your behalf, and come back to you with the answer in plain English.
I also look for problems, not just fixes. Fixing what's reported is easy. Finding what nobody reported is the more useful skill, and it's what years of engineering and business analysis trained me to do. A firm with staff has friction a solo lawyer doesn't: files handed between people, documents that go missing between intake and your desk, steps nobody wrote down. I keep an eye out for that on purpose, and recommend fixes before they turn into a bad day.
A 10-minute intro call, a text or an email is enough to see if it's a fit.